Privacy Policy
Effective Date: 17-12-2025
At Heal Arogya, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Physiotherapy at Home services or visit our website.
- Information We Collect
We may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Residential address (for home visit services)
Health & Medical Information
(Collected only with your consent)
- Medical condition or injury details
- Treatment history relevant to physiotherapy
- Mobility or pain-related information
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- How We Use Your Information
Your information is used to:
- Schedule and manage home physiotherapy appointments
- Assign licensed physiotherapists for home visits
- Provide personalized physiotherapy treatment
- Communicate regarding appointments, follow-ups, or service updates
- Improve our services and website performance
- Comply with legal obligations under Indian law
- Consent
By submitting your information on our website, phone, WhatsApp, or other communication channels, you consent to the collection and use of your information as described in this Privacy Policy.
- Sharing of Information
We do not sell, rent, or trade your personal data.
Your information may be shared only with:
- Registered and licensed physiotherapists providing home visit care
- Authorized staff for scheduling and customer support
- Service providers assisting with website hosting or communication tools
- Government authorities if required by law
- Data Protection & Security
We follow reasonable security practices as required under the Information Technology Act, 2000 and SPDI Rules, 2011 to protect your personal and medical information from unauthorized access, misuse, or disclosure.
- Data Retention
We retain personal information only as long as necessary to:
- Provide physiotherapy services
- Meet legal, medical, or regulatory requirements
- Cookies & Tracking
Our website may use cookies or similar technologies to:
- Improve user experience
- Analyze website traffic
You may disable cookies through your browser settings.
- Your Rights
You have the right to:
- Review the personal information you have provided
- Request correction or updates to your information
- Withdraw consent by contacting us
Requests will be addressed within a reasonable timeframe.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
- Children’s Privacy
Physiotherapy services for minors are provided only with parent or guardian consent.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
- Contact Information
For questions or concerns regarding this Privacy Policy, contact us:
Business Name: Heal Arogya
Phone: 8218874307
Email: healarogya@gmail.com
Service Area: India
